Privacy Policy

Last Updated: November 24, 2025

Welcome to VideoCascade. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing API service.

1. Information We Collect

1.1 Information You Provide

• Account information (name, email address, password)
• Payment information (processed securely through Stripe)
• API usage data and settings
• Support communications

1.2 Information We Collect Automatically

• API request logs and metadata
• Usage statistics and performance metrics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

1.3 Video Content

When you use our service, you upload video files for processing. We temporarily store these files to perform the requested operations. We do not access, view, or use your video content for any purpose other than providing our service to you.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our video processing services
• Process your payments and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Data Storage and Retention

3.1 Video Files

• Original uploaded files are stored for the duration specified in your plan
• Processed files are available for download according to your plan limits
• You can delete your files at any time through the dashboard
• Files are automatically deleted after your storage period expires

3.2 Account Data

We retain your account information for as long as your account is active or as needed to provide you services. You may request deletion of your account at any time.

3.3 API Logs

API request logs are retained for 90 days for operational and security purposes.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe)
• Cloud hosting and storage (AWS/Google Cloud)
• Analytics and monitoring services
• Email service providers

These providers are bound by confidentiality obligations and are only permitted to use your information as necessary to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If VideoCascade is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure API key management
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can access and export your data through your account dashboard.

6.2 Correction

You can update your account information at any time through your account settings.

6.3 Deletion

You can request deletion of your account and associated data by contacting us or through your account settings.

6.4 Opt-Out

You can opt out of promotional emails by following the unsubscribe link in any marketing email.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Understand how you use our service
• Improve our service and user experience

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: